The user I invited couldn't review the return. What should I do next?
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Last modified 2/16/2021 5:00:31 AM EST |
Added by ExpressTaxExempt Team
If your reviewer cannot access your organization’s return, it could be because you have not completed your payment.
Users won’t be able to access incomplete returns with pending payment statuses. To fix this, complete your payment process for the return from your ExpressTaxExempt account.
Here’s how to complete the payment process.
- On the Dashboard, click Continue where you left off against the return you want to complete and make the payment.
- Provide the required details in the necessary sections and click Next.
- After the Review and Audit process is completed, you will be directed to the Service Fees Page. On this page, make the payment.
Once the payment process is completed, the corresponding return's payment status will be updated to PAID in your ExemptTaxExempt account.
Now, the user (Reviewer) will gain access to your organization’s return in the Reviewers & Approvers portal, which they can choose to review and approve electronically.